Thank you for your continued support in these exceptional circumstances.
We are currently open for business as usual, but are following government guidelines & advice as the situation is updated on a daily basis.
Metroplan is committed to continue with the best possible service we can and we are now preparing some steps to help us to cope with a range of different scenarios & continuity of supplies.
As the health & safety of all staff is a prime concern we may consider extra measures being put in place for their support that may result in extended lead times and some changes in the ways we respond to requests for information.
Some of our staff will be able to work remotely and we would therefore encourage you to contact us by email rather than by phone. Please bear in mind that our staff are frequently dependent on information received from 3rd parties and they may not be able to provide an immediate answer.
We would ask that our drivers are not subjected to any unnecessary delays or discourtesy whilst they are doing their utmost to provide a delivery service. Our priority is to continue to deploy appropriate resource to ensure the end user receives their requested goods. We would ask that you provide us with as much information as possible with your order to facilitate this.
We will constantly review and update our policy to reflect the latest developments related to COVID-19.